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Shipping & Returns

FREIGHT CHARGES as of August 2007

Our online ordering system will automatically calculate the total cost of shipment for each order depending on the total weight of all products per order.

All orders are shipped with either Australian Air Express/Couriers TNT Couriers or Australia Post depending on location within 7 business day unless otherwise advised.

E-Mart Australia relies on its suppliers for stock availability and hence products that are not in stock at the time of your order may be subject to additional freight costs if you wish us to send out the remainder of your order.

E-Mart Australia Pty Ltd endeavors’ to fulfill its commitment to the stated delivery schedule but cannot guarantee to meet scheduled delivery times on all occasions. Delivery times are indicative only and E-Mart Australia Pty Ltd does not accept any liability for failure to meet scheduled delivery times or any inconvenience caused as a consequence.

RETURNS POLICY as of August 2007

E-Mart Australia will afford a reasonable opportunity to its customers to examine goods for the purpose of ascertaining whether or not they conform with the purchase order. A period of 5 days from the date of delivery to alert E-Mart Australia to non-conformity is given in the following situations:

a. Shipment of wrong/damaged products

b. Short shipment of products from a consignment

c. Missing cartons from multiple carton consignments

d. In the above situations please contact the Returns Department. (returns@emartaustralia.com.au)

When placing an order with E-Mart Australia we require a physical street address as delivery is via a courier service. Please note that a signatory needs to be at the delivery address to sign for and collect the goods. If there is no-one present, then the goods will be redirected back to the courier companies dispatch centre. Upon failure for you to collect, goods will be redirected back to E-Mart Australia and will be sent back to you at your cost upon notification.

Goods can not be delivered to a PO BOX. A physical address must be supplied that is able to be verified by the Web Sales Department.

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