TERMS AND CONDITIONS
Please read the following document carefully.

Pricing information:
Please note that prices are subject to change without notice. Prices on website are an indication only and all prices should be verified by our sales department prior to placing an order. Prices may vary slightly for some products between Melbourne and Sydney due to logistical reasons.

General Information:
The use of this site is governed by the TERMS AND CONDITIONS AGREEMENT OF SALE set forth below. Your use of this site or purchase from E-mart Australia Pty Ltd indicates your acceptance of these terms and conditions. All sales, whether internet based or in store are subject to these terms and conditions as stated on the bottom of invoices. It is important you read and fully understand this document at the time of purchase.
E-mart Australia Pty Ltd reserves the right to make changes to this web site and these terms and conditions at any time without any prior notice.

E-mart Australia Pty Ltd is the service provider; it is also referred to as "E-mart Australia", "us" and "we".

Customer is the person or organisation who purchases or seeks services from E-mart Australia; it is also referred to as "you".

Placing orders
• Incase of shipment overseas, it is the customers responsibility to arrange courier or freight forwarder. We make no guarantees regarding the quality of overseas carriers, their costs or the quality of their work.
• Not all items displayed on this web store are kept in stock. It is not possible to stock every single item and in this case an ETA (estimated time of arrival) will be made available to you.
• All prices listed on the web site are for internet mail orders only. A surcharge may apply for internet specials to any walk-in customer who has not placed an order on-line prior to the pick-up of that order.
• Any attempt to cancel an order must be made as soon as possible. Cancellations attempted after dispatching will result in the customer having to pay the shipping and handling charges on the package and the cost of shipping the package back.
• Cancellations must be communicated by phone only to the Manager of the store where the order was placed or a senior sales person. A request may be made at this time to have the cancellation request be forwarded in writing.
• Cancellations for assembled system orders will incur a 15% cancellation fee. This is to cover the labour cost and the depreciation for the used parts. We cannot refund any software which has already been registered. Therefore software orders which are cancelled may incur higher fees.
• Cancellation for specially ordered items will also attract a 15% cancellation fee. This is to cover the return to stock fee implied by our suppliers and shipping cost.
Payment
• For on-line orders we recommend and prefer direct deposit or bank transfer. These are the best payment methods for security. Payment can also be made for on-line orders via credit card but this is subject to approval by sales person and also customers maybe required to sign the credit card slip at the time the goods are ready for dispatch in the store or authorisation form to be returned.
• Dispatching of goods where the payment terms selected is by pre-payment, is subject to fund clearance. This includes direct deposits, payment by bank transfer etc.
• For pick up order, payment can be made by accepted credit cards, EFTPOS, direct bank deposit, cash, money order, cheque (this must be approved by E-mart Australia and appropriate identification provided). Cash deposit, fund transfer requires overnight for the fund to be cleared. Cheque deposit will take 3 or 4 days to be cleared.
• Please make your cheque or money order payable to: E-mart Australia Pty Ltd
• There may be an additional surcharge for using credit card depending on the item concerned. Please ensure you are informed of the total cost before accepting an order.
• E-mart Australia does NOT offer a COD delivery service. COD services within the Melbourne and Sydney area are provided only to our service customer and NOT for any hardware sales.
• We operate under a non refundable basis for a customers 'change of mind.' So please make your purchase wisely. Please note that delivery of goods to you may take between 4-7 days from the day of the purchase.
• When doing a direct fund transfer or direct deposit into our account, please include your name or order number ONLY as the deposit Reference. It may also required for a deposit slip to be sent to us by fax or E-mail (scanned). For Internet funds transfer please cut and paste the transfer details and send to us by E-mail.
Our bank account details can be found on our BUYING ONLINE page.

Shipping
• We do not ship to Post office Boxes.
• We do not ship to third party addresses unless that address is known and can be verified by E-mart Australia.
• Customers are responsible for paying any freight charges incurred by refused shipment and unclaimed goods. E-mart Australia will make every effort to deliver on time. However, we shall not be held liable for delay or lost shipment. E-mart Australia clearly puts you on notice that "we rely on our courier partners for their efficiency and speed of service and are not responsible for any delayed arrivals".
• Customers are responsible to have someone at the delivery address to sign for and accept the delivery. Any cost for re-delivery attempts will be passed to the customers if the delivery address is unattended at the time of delivery.
• Tracking of orders and delivery: We currently use a hybrid man/automatic tracking system. This system is due to be replaced by a completely automated system some time in the future. Delivery tracking information can be ascertained by contacting one of our friendly staff.
Return and refund
• There will be no credit given on order price difference, due to price drops. Please select carefully at the time when you place your order.
• Returns for refund will only be accepted within 7 days of you receiving the goods. A restocking fee of up to 20% of the purchase price will be deducted, depending on the item. Returned goods must be in its original condition and include all the original packaging. Anything which is not sealed must be replaced at the customers expense. For example a printer which has had its inks removed and installed into the machine will require customers to purchase a new set of inks prior to returning the item. Shipping and handling cost are not refundable. This return for refund policy is NOT always applicable for change of mind, and lack of expertise for installation etc but is at the discretion of the branch manager. Please refer to the warranty section for refund procedures regarding Dead On Arrival goods.
• Any incorrect, missing or damaged items received must be reported to E-mart Australia within 24 hours of you receiving the delivery. This can only be done via phone to the sales manager or senior member of staff on duty.
• If item(s) received is not what was ordered please do not open the sealed package in which it was sent. Any attempt to use the incorrect item will be deemed to be acceptance by the customer of the item(s) as a satisfactory substitute for the one that was ordered and no further claim can be raised thereafter.
• E-mart Australia owns the title of any extra goods shipped with your order that have been dispatched in error.

Warranty claim
• All goods sold under the Clearance Sale Category have no warranty whatsoever.
• All goods sold by E-mart Australia come with a standard manufacturer warranty, it can only be different if a special note is mentioned about an item. Most computer systems built by E-mart Australia carry a one year parts and 2 year labour warranty. This warranty is not transferable. The system warranty only covers the system unit; it does not extend to any peripheral components such as monitors, keyboard etc. All the peripheral components are covered by standard manufacturer warranty.
• Goods under warranty cover will be replaced or repaired by the manufacturers. No refund can be provided under any circumstances.
• E-mart Australia is NOT responsible for the handling of most products warranty processes. Warrantees for individual parts we sell are provided by the manufacturers, not E-mart Australia.
• Warranty only covers the item(s) sold by E-mart Australia. Warranty does not cover any other equipment used in conjunction with the item(s) sold by E-mart Australia. For example is RAM was purchased from E-mart Australia then only the RAM can be returned. Customers should not return the whole computer system unless they are unsure what the problem is themselves. Such warranty jobs may be applicable to a service charge.
• E-mart Australia does not handle warranty claim for those goods where the manufacturer accepts direct warranty claims from customers. Most of the monitors, printers, notebooks etc are covered by direct manufacturer warranty.
• DOA (Dead on arrival) items are eligible for refund or an instant replacement from our stock. DOA items must be reported within 7 days from the time you receive your goods. Failure to report a DOA item within 7 days will result in you not being able to claim the item as a DOA. This is particularly important for printers, monitors etc where the manufacturers have strict guidelines.
• Refunds for some items will be at the current market price - not at the original purchase price. This is due to rapid depreciation of computer part costs.
• Customers must request a RA (Return Authorisation) number prior to returning any merchandise to E-mart Australia. RA number is deemed effective for only 5 days including the day of issue. RA number can be obtained by E-mailing our sales team, or by phone call. RA number are only issued when we consider the item is in fact faulty from the descriptions provided by the customer.
• A large percentage of returned goods are found to be, not faulty. If the returned goods are determined by E-mart Australia to not be faulty, then all returning shipping fees will be worn by the customer. E-mart Australia also reserves the right to charge the labour cost for examining these goods where no fault was found. The standard charge for returning a non-faulty component is $50.
• All warrantees are voided if returned product is found in any way to be mishandled, incorrectly installed, modified, tampered, abused, physically damaged or used under wrong voltage etc. Only an authorised technician may attempt to take the cover of any system built by E-mart Australia to make modifications etc. We request that customers with little knowledge of a desktop computers electronics not try to attempt to install devices themselves for their own personal safety and to avoid the risk of hardware failure. E-mart Australia customers always receive a discount labour charge when upgrading or modifying the PC which was purchased from us.
• E-mart Australia is not responsible for data contents or the security of the data contents contained in any returned goods. Our workshop works under strict guidelines, not to intercept with any customer data. However it is impossible to say that your data is 100% safe at any time. We STRONGLY advise customers to back up any data prior to sending the goods back to us; data can be destroyed during testing, re-formatting etc. It is also beyond the scope of our control once the device is sent to our supplier. We can attempt to backup the data prior to a service job onto hard drive or CD-RW but this service will incur a standard labour fee.
• Please attach a copy of the original invoice or provide the original invoice number. A detailed fault description sheet must be sent together with all the returning warranty goods. Customers coming back to collect items from warranty must provide the original warranty form that was given at the time the product was returned.
• Customer is responsible for proper packaging of RA returns. All warranties will be void on items that are insufficiently or inaccurately packaged. Customer is responsible for all the shipping charges associated with returning the defective merchandise. If any item(s) returned for warranty claim is determined to be physically damaged, the item(s) will be returned to the customer as is. All drivers and packaging must accompany items returned. We urge customers to NOT DESTROY ANY BOXES THEY RECIEVE WITH THIER NEW COMPUTER! They may be essential at a later stage.
• Customer is responsible for any shipping and insurance cost involved in sending the warranty claim goods back to E-mart Australia. E-mart Australia is not responsible for any parcel missing in transit on its return back to E-mart Australia.
Warranty turnaround time
• Turnaround time for warranty claims largely depends on the suppliers or the distributors. We will try our best to speed up the process. Please understand the time involved for a warranty claim will include: our time to test the item, shipping back to the supplier, supplier's own test and replacement/repair time, and the shipping back to us. Some suppliers are located overseas. This can mean delays of over 4-6 weeks. However in such cases, at the discretion of the manager, the item may be replaced out of our own stock or customers may be given an option to upgrade the item at reduced price.
• We do not provide advance replacement under ANY circumstances. Please keep this in mind when you place your order. E-mart Australia is not responsible for any losses resulting from the time it takes to have the faulty item replaced or repaired.
• If you will be using the item(s) for mission critical tasks, be it running a business, using it to prepare an examination, using it for a pre-organised game party etc, you should consider purchasing it from a provider that offers instant replacement or paying extra for an instant-replacement warranty upgrade.

Disclaimer
• Due to changing market forces and other extenuating circumstances that affect product availability, and price stability we reserve the right to withdraw any product we advertise and change prices without notice.
• Information contained throughout the web pages and in our database is believed to be accurate and reliable at the time of publishing. There may be misprints, human errors, and omissions. We reserve the right to make changes and corrections in prices, products, and specifications without notice.
• Images displayed on this web site should be regarded as illustrative and informational purpose only. The actual products are often not identical to the images.
• Hyperlinks (URL) provided throughout our product pages can only be used as references only. The products we carry are often not identical as the contents contained in the links. If unsure, please contact our sales team.

Refunds & Returns
RETURNS POLICY as of August 2007
E-mart Australia will afford a reasonable opportunity to its customers to examine goods for the purpose of ascertaining whether or not they conform with the purchase order. A period of 5 days from the date of delivery to alert E-Mart Australia to non-conformity is given in the following situations:

a. Shipment of wrong/damaged products
b. Short shipment of products from a consignment
c. Missing cartons from multiple carton consignments

Refunds
Please research the products carefully before placing an order. We DO NOT provide refunds or exchanges for incorrectly ordered goods or if you change your mind once you have received the goods. We take no responsibility for incorrect choice of product or for any hardware/software compatibility issues. Any advice or perceived advice given by our staff in any form should not be relied upon when making the product selection. The customer is ultimately responsible for researching the product specifications from the manufacturer and other resources and selecting the appropriate product to meet their requirements. For your convenience, we do provide manufacturer's links for the majority of products sold in our website. If at our sole discretion, we decide to accept non-faulty goods for a refund, a re-stocking fee of up to 25% may be charged and other non-refundable costs incurred by us (i.e. Credit Card Handling Fee and Freight Costs) will be passed on.

Return of Faulty Goods (Under Warranty)
All costs associated with returning faulty goods are the customer's responsibility and are not refundable (We will pay for the cost of shipping a replacement/repaired item). All forward returns will be rejected.
BEFORE returning any faulty goods to us you must initiate a return / warranty claim with our Service Department from My Returns / Warranty Claims section of the My Account page. You must select the faulty item from the list of products you have purchased and provide the faulty item's serial number (for those items that have a serial number) and as much information as possible about the fault / problem. Where appropriate, we will issue you with a Return Authorisation Number (RA Number) and provide with instructions on where to send the faulty item. The RA Number is valid for 7 days from the date of issue, in which time the faulty goods must be received by our Service Centre. The RA Number will not be extended or re-issued. The RA Number MUST be clearly displayed on the return package. Any goods returned without an RA Number will be not accepted and shipped back to you at your expense. Any returned goods must be complete with all accessories and in original packaging. Our Service Centre reserves the right to reject incomplete or not properly packaged items.
A refund for the amount paid for the item or a replacement item will be provided at our discretion. A refund or replacement item will only be issued once the faulty item has been received and tested for the specific fault / problem specified in the Return / Warranty Claim.

Dead-On-Arrival (DOA) Products
Our DOA policy is strictly 7 days from the delivery date. You must go through Return / Warranty Claim procedure outlined above in order for us to process your return / warranty claim. If the item is found faulty, we will either replace the item or refund the price of the item at our discretion. Shipping Cost, Shipping Insurance and Credit Card Handling fee are not refundable as these have already been incurred by us and cannot be recovered.

Return of Non-Faulty Goods
Our Service Centre will test for declared faults thoroughly, however, if they find the item to have no faults or intentional damage to the item, a $50 service fee may be charged and the non-faulty item will be shipped back to you at your expense.

Warranty
All products sold by E-mart Australia are covered by Return-to-Base or Manufacturer Warranty. Most of the goods carry 12 months standard manufacturer warranty, but some, like monitors, could have extended warranties. Please contact the product manufacturer for extended warranty details. You may also find it more efficient to handle the warranty claim directly with the manufacturer for items where the manufacturer has a service centre network in Australia.

Further information
* If you have any further questions E-mart Australia's terms & conditions of sale please contact our webmaster on admin@emartaustralia.com.au